Refund Policy
How refunds and replacements work at Nexta.
Overview
Nexta sells digital products, subscriptions, and accounts. Because these are digital and delivered instantly, refunds are limited. Please read this policy before ordering.
Eligibility
A refund can be requested only if the account or subscription does not work at delivery and our team cannot repair or replace it. Report the issue within 1 hour of delivery.
Not refundable
Working accounts and subscriptions, already used or logged in accounts, sale or discounted items, and orders where the buyer shared or changed access against the plan rules.
Replacement first
If a product stops working inside the promised duration, we repair or replace it before any refund is considered.
How to request
Message us on WhatsApp at the Nexta number with your order details and a screenshot of the issue. Our team will respond quickly.
Processing
Approved refunds are processed to your original payment method or as agreed on WhatsApp.
Need help with a refund? Message us on WhatsApp